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Warranty Policy

Last Updated: March 25, 2026

Effective Date: March 25, 2026

This Warranty Policy explains how warranties are handled for products purchased from The Bike and Trike at bikeandtrike.com.

1. Manufacturer Warranties

Most products sold by The Bike and Trike are covered by a manufacturer’s warranty.

Manufacturer warranties:

  • Are provided by the product manufacturer, not The Bike and Trike

  • Vary by brand and product

  • Cover defects in materials or workmanship

  • Do not cover normal wear and tear, misuse, or damage

Warranty terms and coverage are determined solely by the manufacturer.

2. What Is Not Covered

Warranties typically do not cover:

  • Normal wear and tear

  • Damage caused by misuse, accidents, or neglect

  • Improper installation or assembly

  • Unauthorized repairs or modifications

  • Consumable items such as tires, chains, brake pads, and grips

3. Retailer Assistance With Warranty Claims

While warranties are issued by manufacturers, we’re happy to help you:

  • Determine whether your product may be eligible for warranty

  • Connect you with the appropriate manufacturer or distributor

  • Submit warranty documentation when applicable

Some warranty claims may need to be handled directly with the manufacturer.

4. Bicycle & Frame Warranties

  • Bicycle frames often carry extended or lifetime warranties depending on the brand

  • Warranty coverage may require:

    • Proof of purchase

    • Original owner registration

    • Proper assembly and maintenance

  • Labor costs associated with warranty repairs are typically not covered unless stated by the manufacturer

5. Electric Bikes & Electronics

For e-bikes, batteries, and electronic components:

  • Warranty periods are typically shorter than frame warranties

  • Batteries may have limited charge-cycle or time-based warranties

  • Components must be used, stored, and charged according to manufacturer guidelines

Improper charging, storage, modification, or use may void the warranty.

6. How to Start a Warranty Claim

To begin a warranty inquiry:

  1. Contact us at info@bikeandtrike.com

  2. Provide your order number or proof of purchase

  3. Include photos and a description of the issue

We will help guide you through the next steps.

7. Shipping & Labor Costs

Unless otherwise stated:

  • Customers are responsible for shipping costs related to warranty claims

  • Labor for diagnosis, installation, or repair is not covered

  • Replacement parts are subject to manufacturer approval

8. Replacement, Repair, or Credit

Warranty resolutions are determined by the manufacturer and may include:

  • Repair

  • Replacement

  • Store credit or refund (in limited cases)

Resolution timelines may vary based on manufacturer response and part availability.

9. No Additional Warranties

We do not offer warranties beyond those provided by manufacturers.

No employee or representative is authorized to modify warranty terms.

10. Limitation of Liability

To the fullest extent permitted by law, The Bike and Trike is not responsible for damages resulting from product failure beyond the scope of the applicable manufacturer warranty.

11. Changes to This Policy

We may update this Warranty Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

For warranty questions or assistance, contact us:

Email: info@bikeandtrike.com

Address: 612 Broadway Street, Rock Springs, WY 82901

Phone: 307-382-9677