Refund & Return Policy
Last Updated: March 25, 2026
Effective Date: March 25, 2026
At The Bike and Trike, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds are handled when you shop at bikeandtrike.com.
1. Return Eligibility
Items may be eligible for return if they meet the following conditions:
Returned within 30 days of delivery or pickup
Unused, uninstalled, and in original condition
Includes original packaging, tags, and all accessories
A restocking fee may apply to certain returns.
Certain items may be excluded from returns. See Non-Returnable Items below.
2. Non-Returnable & Final Sale Items
The following items are not eligible for return or refund, unless required by law:
Clearance or final sale items
Custom or special-order products
Used, installed, or damaged items
Gift cards
Labor, services, or workshop fees
Bicycles that have been ridden, assembled, or modified may not be eligible for return.
3. How to Start a Return
To initiate a return:
Contact us at info@bikeandtrike.com with your order number
We’ll confirm eligibility and provide return instructions
Ship or return the item as instructed
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error
Original shipping charges are non-refundable
We recommend using a trackable shipping method
Oversized items (such as bikes) may be subject to additional return shipping fees
5. Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds typically process within 5-10 business days
Processing times may vary by payment provider
If a return is rejected, we will notify you with the reason.
6. Exchanges
If you’d like to exchange an item:
Contact us before returning your item
Exchanges are subject to availability
Price differences may apply
Some items may only be eligible for refund rather than exchange.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 5 days of delivery
Provide photos and order details
We will work with you to resolve the issue as quickly as possible
8. In-Store Pickup Returns (If Applicable)
For orders picked up in store:
Returns must be made at our shop location
Please bring your receipt or order confirmation
Please see our In-Store Pickup Policy for details.
9. Manufacturer Warranties
Many products are covered by a manufacturer’s warranty. Warranty claims may be handled directly by the manufacturer or through us, depending on the product.
We are happy to help guide you through the process.
10. Refund Policy Enforcement
We reserve the right to:
Refuse returns that do not meet policy requirements
Limit returns in cases of excessive or fraudulent activity
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about returns or refunds, please contact us:
Email: info@bikeandtrike.com
Address: 612 Broadway Street, Rock Springs, WY 82901
Phone: 307-382-9677